This Policy explains how we obtain, use and disclose your personal information, in accordance with the requirements of the Protection of Personal Information Act (“POPIA”) and the General Data Protection Regulation (EU “GDPR”) where applicable.
At Bridgewater Learning (Pty) Ltd we are committed to protecting your privacy and to ensuring that your personal information is collected and used properly, lawfully and transparently.
Definition of personal information
According to the POPI Act ‘‘personal information’’ means information relating to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person (for example a company). Further to the POPI Act, Bridgewater Learning also includes the following items as personal information: All addresses including postal and email addresses and contact numbers.
About our Company
Bridgewater Learning is a private company offering eLearning services to our clients in the form of Learning Management Systems and other Learning platforms and tools, Learning Management services, eLearning development, and a range of eLearning courses.
Contact information we collect on this website
We collect and process your personal contact information on this website in order to contact you for the purposes of understanding your requirements, and delivering our services accordingly.
For this purpose we will collect your contact details, including your first name, last name, email address, contact number, organisation and a brief description of what you are looking for.
This information is collected directly from you by using the Contact Us section of the Website, which results in an email being sent to us at our email address firstname.lastname@example.org. Where possible, we will inform you what information you are required to provide to us and what information is optional.
Website usage information may also be collected using “cookies” which allows us to collect standard internet visitor usage information.
Additional Contact information we may collect
We may also collect additional Contact information from you once we have contacted you, to confirm your personal information and service requirements, and the personal information relating to any other parties involved (as provided legally by you), and this combined information will be gathered and maintained in our Customer Relationship Management (CRM) system, with the purpose of providing you with our services and communicating with you.
Additional information will also be collected in terms of ongoing communications and service provision to you or to your organisation, or partnership with you or your organisation.
If you have a LinkedIn account and have agreed to connect with us (from a request to connect sent to you by us, or from a request to connect sent to us by you) then information on your LinkedIn Personal Profile may be collected and added to the information we have on our CRM system.
System user information
Where you wish to test the systems that we provide to our clients, or where you become an active user on these systems, then we will gather the needed information to enable this process, including as a minimum, first name, last name, and email address, and possibly other needed information for reporting purposes as defined by you or your organisation.
This information will be password protected (other than to Bridgewater Learning as systems administrators) and you will have the ability to change your password.
How we use your information
We will use your personal information only for the purposes for which it was collected, as agreed with you. In addition, where necessary your information may be retained for legal or research purposes.
For example we will use your information in order to:
- communicate with you using email, phone calls, WhatsApp or LinkedIn as appropriate;
- provide marketing information on our products and services;
- confirm and verify your identity;
- verify that you are an authorised user of our systems for security purposes;
- add you to our Newsletter email list (from which you are free to unsubscribe at any time)
- conduct market or customer satisfaction surveys/research;
- meet audit and record keeping purposes;
- comply with any legal proceedings.
Disclosure of your information
We may disclose your personal information to our service providers who are involved in the delivery of products or services to you.
We have agreements in place to ensure that these service providers comply with the privacy requirements as required by the Protection of Personal Information (POPI) Act and the GDPR where applicable.
We may also disclose your information:
- Where we have a duty or a right to disclose in terms of law or industry codes;
- Where we believe it is necessary to protect our rights.
We are legally obliged to provide adequate protection for the personal information we hold and to stop unauthorized access and use of personal information. We will, on an on-going basis, continue to review our security controls and related processes to ensure that your personal information remains secure.
Our security controls and procedures cover:
- Physical security;
- Computer and network security;
- Access to personal information;
- Secure communications;
- Security in contracting out activities or functions;
- Retention and disposal of information;
- Acceptable usage of personal information;
- Governance and regulatory issues;
- Monitoring access and usage of private information;
- Investigating and reacting to security incidents.
When we contract with third parties, we impose appropriate security, privacy and confidentiality obligations on them to ensure that personal information that we remain responsible for, is kept secure.
We will ensure that anyone to whom we pass your personal information agrees to treat your information with the same level of protection as we are obliged to.
Your rights – Access to information
You have the right to request a copy of the personal information we hold about you.
To do this, simply contact us at the numbers/addresses as provided on our website and specify what information you require. We will need a copy of your ID document to confirm your identity before providing details of your personal information and reserve the right to contact you to confirm the request.
Please note that any such access request may be subject to payment of a legally allowable fee.
Correction of your information
You have the right to ask us to update, correct or delete your personal information at any time.
We will require a copy of your ID document to confirm your identity before making changes to personal information we may hold about you. We would appreciate it if you would keep your personal information accurate.
How to contact us
If you have any queries about this notice, you need further information about our privacy practices, you wish to withdraw consent, or to exercise preferences or to access or correct your personal information, please contact us at the numbers/addresses listed on our website.