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| Solve Problems Together |
Recognize and identify the groups and individual roles in the problem solving process |
1.5 hrs |
| The Problem Solving Process |
Identify the fundamental steps for effective problem solving and the attitudinal characteristics that facilitate success |
1.5 hrs |
| Analyze Problems Creatively |
Explore several problem resolution methods and successfully facilitate a brainstorming session |
2.5 hrs |
| Determine the Real Problem |
Create a focused problem statement using the Occam’s Razor method |
3 hrs |
| Use Investigative Tools |
Analyze various elements associated with a stated problem using process-oriented methods |
1.5 hrs |
| Gather Evidence |
Improve problem analysis procedures and the resulting decisions using several data gathering techniques |
2.5 hrs |
| Interpret Data |
Use visual tools to interpret data |
3 hrs |
| Solve Problems Methodically |
Discover Force Field Analysis and Solutions Fishbone Diagram problem solving techniques |
2 hrs |
| Group-Based Solutions |
Discover Modified-Delphi, swapping, and visualization problem solving techniques |
1.5 hrs |
| Cost-Benefit Solutions |
Recognize and apply cost-benefit analysis procedures |
1.5 hrs |
| Sell Your Solution |
Persuade decision-makers to approve the proposed solution |
1.5 hrs |
| Implement Decisions |
Identify progress points and areas for future improvement at the conclusion of the problem resolution process |
1.5 hr |
| Working Together |
Recognize and overcome challenges that can hamper a general group consensus |
2.5 hrs |
| The Nature of Groups |
Recognize challenging behaviors and successfully manage group responses |
1.5 hrs |
| Ensure Group Success |
Generate successful problem solving decisions |
1.5 hrs |
