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| Handle Conflict Rationally |
Recognize how constructive negotiation strategies can resolve conflict |
3 hrs |
| Negotiate for Resolution |
Develop basic negotiation strategies |
2.5 hrs |
| Know Your Game Position |
Analyze your own goals, needs, and position within a conflict situation |
2.5 hrs |
| Know the Opposing Position |
Assess the goals, needs and position of your opponent within a conflict situation |
1.5 hrs |
| Size up the Playing Field |
Analyze conflict situations and prepare for the negotiation process |
3 hrs |
| Choose Your Game Plan |
Match the negotiation strategy to the situation |
2.5 hrs |
| Compete to Win |
Implement competitive strategies to guarantee a total "win" outcome |
3.5 hrs |
| Collaborate for Solutions |
Develop a solution that is beneficial to both parties |
2.5 hrs |
| Compromise to Move Forward |
Use compromising strategies that offer a mixed "win/loss" agreement |
3 hrs |
| Choosing not to Negotiate |
Recognize when accommodation or avoidance strategies are appropriate |
1.5 hrs |
| Legal and Ethical Concerns |
Recognize and avoid legal and ethical issues associated with negotiations |
2.5 hrs |
