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| The Many Roles of a Manager |
Recognise what makes an effective manager and create a personal development plan |
2.5 hrs |
| Speak Without Talking |
Control body language to improve your managerial communication skills |
2.5 hrs |
| Manage Better by Listening |
Develop listening techniques to enhance your managerial communication skills |
1.5 hrs |
| Assert to Achieve |
Use assertiveness to maintain positive control of difficult situations |
1.5 hrs |
| Identify the Core Problem |
Identify root causes, investigate contributing factors, and prioritize solutions |
2.5 hrs |
| Solve Problems Creatively |
Investigate inventive strategies to generate creative solutions |
2.5 hrs |
| Implement Solutions Decisively |
Take control of a project and put decisions into practice |
2.5 hrs |
| Delegate for Results |
Successfully delegate assignments to your work team |
2 hrs |
| Coach for Achievement |
Coach to increase the performance of your staff |
1.5 hrs |
| Evaluate Staff Performance |
Use the PERFORM evaluation tool to measure and enhance staff performance |
2 hrs |
| Create an Invincible Team |
Assess individual team members and build strong, performing teams |
2 hrs |
| Inspire Team Success |
Develop motivational strategies to help your team reach their performance goals |
1.5 hrs |
| Team Briefings for Success |
Prepare for effective team briefings |
2 hrs |
| Resolve Conflicts Positively |
Analyse and generate positive resolutions to conflict |
2.5 hrs |
