Outsourced e-Learning, south african content, course development

Resolve Team Conflict

Course Information:

Course Duration:	1h30min	Supplier
Main Audience:	Team Leaders
Other Audiences:	Team Members
Credit Cost: *	10
NQF Alignment:	No
NQF Level (approx)	3 (What is this?)

Course Details:

Every manager needs to be able to handle conflicts in the work place, and especially within her own team. Of course it is always better to prevent the conflicts from arising but should they arise, then it is important for the manager to be able to understand and resolve them in the correct manner.

This course deals with conflicts in the work place, how to recognise them and how to resolve them. There is also and interesting case study which will help you to further understand this topic.

There are 2 modules:

Identifying Sources of Conflict - Recognise how conflicts arise in the work place
Resolving Conflict - Learn the correct methods of resolving conflict when it arises

This course forms part of the PrimeManager curriculum from Prime Learning.

Learning Outcomes :

Identify sources of conflict in a team environment
Identify approaches to resolving conflict

* Excludes official 3rd party assessment costs for qualifications

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