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Conflict Management

Course Information:

Course Duration:	54 mins	Supplier
Main Audience:	General Staff
Other Audiences:	Especially managers
Credit Cost: *	15
NQF Alignment:	No
NQF Level (approx)	4-5 (What is this?)

Course Details:

This course introduces learners to the various types of conflict as well as giving them a great overview of the nature of conflict. Learners cover important methods to avoid conflict as well as how to deal with conflicts should they arise.

This programme was produced in conjunction with the Centre for Conflict Resolution in Cape Town and is a highly engaging way to learn about the subject.

This programme is classified as a ‘short course’ & falls within the levy & grants rebate system

Learning Outcomes :

Identify the 5 types of conflict
Understand the nature of conflict and why it arises
State the key practices required to avoid conflict
Explain the main ways of managing conflict when it does occur

* Excludes official 3rd party assessment costs for qualifications

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