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Performance Management

Course Information:

Course Duration:	18 mins	Supplier
Main Audience:	Managers
Other Audiences:	Supervisors, Team Leaders
Credit Cost: *	10
NQF Alignment:	No
NQF Level (approx)	3 (What is this?)

Course Details:

It is people, not processes or equipment that are the key to delivering products and services. This requires effective performance management to ensure that the output is to the standards expected by management and clients.

This video clarifies the concepts of performance management – the what, why & how - with particular focus on the importance of using performance appraisals to motivate staff and keep them on track.

We follow a manager through the rigours of setting goals and informing all of their role in meeting those goals.

Learning Outcomes :

Clarify the concept of performance management
Identify what employees should be doing, as apposed to what they are currently doing
Prepare for & conduct a performance appraisal
Identify the benefits of performance management

* Excludes official 3rd party assessment costs for qualifications

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