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Cope with Continued Conflict

Course Information:

Course Duration:	04h00min	Supplier
Main Audience:	General Staff
Other Audiences:	General Staff
Credit Cost: *	10
NQF Alignment:	no
NQF Level (approx)	3 (What is this?)

Course Details:

Sometimes conflict in the workplace is unavoidable. Resolving a conflict to the benefit of both parties is obviously the most favourable outcome. Of course, sometimes the other person is just being difficult, so it helps to know how to deal with them effectively. However, what should you do when your remedy attempts have failed?

This course first takes you through a ten-step process for resolving a conflict. Then, it will show you how to choose the appropriate course of action for dealing with a difficult person. Finally, it looks at some possible actions that you might consider taking when your efforts to resolve a conflict at work have failed.

It consists of 3 modules:

Meet to Resolve the Problem - This topic covers a ten-step process for reaching a positive outcome for both parties in conflict.
Tailor Your Approach - How to choose an appropriate course of action for dealing with difficult people and situations at work.
What if My Efforts Fail? - This topic considers the options available to you when faced with an irresolvable problem.

This course forms part of the Prime Effectiveness curriculum from PrimeLearning.

Learning Outcomes :

Sequence the steps of a conflict resolution effort.
Select the most appropriate action to handle a difficult situation, based on the specific circumstances.
Identify options available to you if you are unable to resolve an issue.

* Excludes official 3rd party assessment costs for qualifications

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